North County Outlook: Preliminary results released for Nov.6 General Election

November 13, 2018

Voters decided the fate of several measures in the Nov. 6 General Election…

(Click here to view entire North County Outlook)

Everett Herald: Radio measure passing; Arlington school levy failing.

November 6, 2018

A solid majority of voters in Snohomish County were supporting and increase in sales tax to replace and outdated radio system for police, fire and EMS agencies.

(Click here to view entire Herald article)

Komo News: Prop 1 will help pay for 911 emergency radio system in Snohomish Co. if passed

October 25, 2018

EVERETT, Wash. — The mid-term election is less than two weeks away and if voters in Snohomish County give Proposition 1 the green light, it’ll be a big boost to the area’s deteriorating 911 emergency radio system.

“The technology there is… just wearing out the components within it,” said Brad Steiner with Snohomish County Emergency Radio System.

 (Click here to view entire Stanwood Camano News article)

KSER Radio Interview: SERS Director Brad Steiner talks about the aging Emergency Radio System.

October 24, 2018

Stanwood Camano News:

Officials merging emergency systems

Voters also weighing sale tax increase to replace 911 radios

October 24, 2018

The governing boards of Snohomish County 911 (SNO911) and Snohomish County Emergency Radio System (SERS) have agreed to merge the two agencies effective Jan. 1.

Although SNO911 and SERS have always worked closely, this move will improve efficiency, save resources, and provide seamless operations for emergency radio and 911 systems.

 (Click here to view entire Stanwood Camano News article)

Everett Herald: Sales tax measure would pay for emergency radio replacement

Snohomish County voters are asked to weigh raising the sales tax by 10 cents on a $100 purchase.

October 23, 2018

EVERETT — The radio equipment that local police, firefighters and paramedics use every day for dire emergencies and routine calls is aging and starting to fail.

A ballot measure aims to fix that. Snohomish County Proposition 1 would raise the sales tax by one-tenth of 1 percent, adding 10 cents on a $100 purchase. That would raise millions for new emergency radios and towers, then keep them running over time.

(Click here to view entire Herald article)

MLT News: Snohomish County Emergency Radio System, SNO911 agree to merge

October 23, 2018

The governing boards of Snohomish County 911 (SNO911) and Snohomish County Emergency Radio System (SERS) have agreed to merge the two agencies effective Jan 1, 2019.

(Click here to view entire MLT News article)

Tribune: Sales tax measure is to avert trouble with radios

October 17, 2018

SNOHOMISH COUNTY — On Jan. 12, the countywide radio system used by more than 40 police and fire agencies failed unexpectedly.
A malfunctioning controller halted emergency communications in western Snohomish County for 20 minutes, affecting 911 service for about 400,000 people, said Brad Steiner, executive director of the Snohomish County Emergency Radio System, or SERS.

(Click here to view entire Tribune News article)

North County Outlook: Tax would fund new emergency radio system

October 16, 2018

Snohomish County’s emergency radio system is nearly at its expiration date and a 0.1 percent sales tax increase on this November’s ballot would allow for a replacement of that system.

The Snohomish County Emergency Radio System (SERS) is an organization which runs and maintains the system, which helps coordinate communication between 911 dispatchers and local police officers, firefighters and other emergency services.

(Click here to view entire North County Outlook article)

Mill Creek Beacon News: Emergency Radio System Breakdowns Continue

October 12, 2018

(Click here to view entire Mill Creek Beacon News article)

My Edmonds News: Election 2018: Proposition 1 would fund replacement of aging emergency radio system

October 12, 2018

Proposition 1 on the November ballot asks Snohomish County voters to approve an additional 1/10th of 1 percent sales tax (10 cents on every $100) to fund replacement of the aging Snohomish County Emergency Radio System (SERS).

(Click here to view entire My Edmonds News article)

MLT News: Election 2018: Proposition 1 would fund replacement of aging emergency radio system

October 12, 2018

Proposition 1 on the November ballot asks Snohomish County voters to approve an additional 1/10th of 1 percent sales tax (10 cents on every $100) to fund replacement of the aging Snohomish County Emergency Radio System (SERS).

(Click here to view entire MLT News article)

Everett Herald:  Yes on Public safety tax issues

October 12, 2018

The measures, including one to replace the countywide radio system, are vital for public saftey.


(Click here to view entire Herald article)

Mill Creek Beacon: Experts agree an upgraded digital system will save lives

October 05, 2018

Passage of Prop. 1 would boost sales tax to pay for much-needed upgrade to outdated emergency communication radios.

(Click here to view entire Mill Creek Beacon News article)

Everett Herald:  County Council puts sales tax increase on ballot.

June 21, 2018

EVERETT —  A proposed sales tax increase to fix what Snohomish County’s first responders consider an urgent need is headed to voters this falll.

The County Council voted unanimously Wednesday to put the 0.1 percent tax hike on the Nov. 6 ballot.

(Click here to view entire Herald article)

Everett Herald:  County pushes measure to replace outdated radio system.

June 4, 2018

EVERETT — Snohomish County leaders want to ask voters this fall to raise the sales tax to pay for replacing the radio system police officers and firefighters rely on all day, every day.

The current network has grown obsolete and suffered its first…

(Click here to view entire Herald article)

STATEMENT by the Honorable Jon Nehring, President Snohomish County Emergency Radio System (SERS)

April 18, 2018

I am pleased to announce that we have concluded our vendor selection process to replace our aging and failing countywide emergency 911 radio system that serves local public safety agencies. This selection process began…

(Click here to read full statement)

Tribune: Emergency radio system needs replacement

March 21, 2018

SNOHOMISH COUNTY — The radios police and fire officials carry in the field are falling apart and in two years’ time will be obsolete.

Upgrading the countywide system will cost approximately $75 million.
The catch? There was never money put in the pipeline to afford that, meaning county officials are looking at funding options that each ultimately point to a ballot measure this August or November.

(Click here to view entire Tribune News article)

Public Safety SmartBrief (Distributed by NENA – National Emergency Number Association)

January 19, 2018

Officials urge Wash. county council to upgrade radio system

Snohomish County, Wash., public safety officials are asking the county council for “urgent action” to replace its emergency radio system, which has been in service since the mid-1990s. “Soon our two-way radios will no longer be supported by the manufacturer and already are at increased risk of failing. A new, digital, P25 radio system is much needed,” said Snohomish County Emergency Radio System Board President Jon Nehring.

(Click here to view entire story from Mount Lake Terrace News)

Everett Herald: Snohomish County’s emergency radios are breaking down

January 18, 2018

EVERETT — To keep police and fire radios from failing, Snohomish County has been stockpiling old parts from eBay. The website, founded in the 1990s, is slightly older than the aging emergency radio gear that saves lives each day in the county.

In the next three years Motorola will stop making parts for the analog equipment that has been a critical link for local first responders for decades.

Upgraded radios could cost taxpayers $70 million to $75 million

(Click here to view entire story on The Herald’s webpage.)

Note: May require paid subscription to view

KOMO News: Snohomish Co. public safety leaders: Emergency 911 radio system is “obsolete and failing”

January 18, 2018

EVERETT, Wash. — Public safety and county leaders in Snohomish County say the emergency 911 radio system is “obsolete and failing.” They’re demanding “urgent action” to replace the 19-year-old system.

“Unfortunately, we have to rob Peter to pay Paul. We’re borrowing from other agencies’ antiquated parts to keep our system running,” said Snohomish County Sheriff Ty Trenary.

(Click here to view entire story on KOMO’s webpage)

KIRO 7: Snohomish County says failing 911 system will cost $75 million to replace

January 18, 2018

SNOHOMISH, Wash. – Snohomish County officials say if immediate action to fix the system that allows dispatchers to talk to fire and police and for them to talk to each other – this is what will happen when you dial 911:

“Unfortunately nothing,” said Snohomish County Sheriff Ty Trenary.

City and county fire, city leaders, and dispatchers called a meeting Thursday to urge the county council to address the 19-year-old Motorola radio system. A replacement will cost an estimated $70 to $75 million and needs to happen before the current system is discontinued in 2020.

(Click here to view entire story on KIRO’s webpage)

Mill Creek View:

January 15, 2018

Mill Creek View

New Server Core & Radio Dispatch Console Workstations

2016 Sept 15 12:32

Marysville, WA – Every time a firefighter, deputy, emergency medical responder, police officer, dispatcher or any county/local first responder talks on a radio in Snohomish County, they’re talking on the SERS radio system.

Along with our vendor, Motorola Solutions, we just completed a project 1.5 months ahead of schedule which assures the sustainability of the radio dispatch console workstations and the central server core.

The central server core, which handles radio voice call processing, was 10 years old. The radio dispatch consoles used by dispatchers were over 16 years old.

In coordination with SNOCOM, SNOPAC and first responders in the field, SERS successfully cutover to the new equipment on August 31st. This was a carefully detailed plan which also required the system be put in a special limited functionality state known as Site Trunking, while the server core was cutover. While the entire cutover plan took the expected full day, the greatest impact to users were the two planned Site Trunking events, which were well under forecast time at just a couple minutes.

We’d like to say “thank you!” to all our public safety partners and also to everyone in SnoCo for your support and interest in our operation over the years!

Some pictures are posted over on our Facebook page.


Summer 2016 Projects

UPDATED:  2016 Jul 20 15:04

Marysville, WA – The current SERS public safety radio system is in the final stretch toward its planned end-of-life in 2020.  SERS staff, the SERS board and our contracted vendors are all working to identify the requirements of the next generation system.

Until then, we’re keeping the current system going with the latest, and maybe the last, significant upgrade designed to extend the life of the system.  Here’s just a short list of what this team of just 4 system technicians are working on, in addition to their regular tasks.

If you have questions or want to know more about these projects, we’d love to hear from you via our social media, or you may contact our PIO directly.

The Projects

SERS Core & Radio Console Project Summary

This project is a longevity and supportability project.

Two major elements of the radio system will be cutover from old equipment, to new equipment.  These two elements must be done together due to the age of the current equipment not being compatible with the new core.

The project and cutover is being managed and executed by Motorola Solutions.  Support teams will be stood up at Motorola Solutions headquarters in Schaumburg, IL.  Engineering and technologist staff from Motorola Solutions, in addition to those already on-site for the last several weeks, will be flown out for the cutover.  During the several month staging process, SERS staff have been closely involved with the project and will be at each of the county’s two 9-1-1 centers (where the dispatch consoles reside) during cut-over.

These upgrades won’t change any of the radio frequency (RF) portions of the transmitter sites, so we’ll remain an analog Motorola SmartZone system with limited digital P25 Phase-1 capability.

If you use a scanner to monitor our system, this project will have no impact to your ability to continue to do so.

Much more information about the SERS system is available on the SERS Infrastructure page.

The two elements being upgraded/replaced are…

Radio Dispatch Console Upgrade

  • Replaces 40 radio dispatch operator positions in SNOCOM and SNOPAC PSAPs
    • Removes 16+ y/o PCs, long discontinued Motorola Centracom Gold Elite radio dispatch operator positions and all associated server room equipment
    • Adds modern Motorola MCC7500 IP based dispatch consoles and associated PCs

Radio System ‘Core’ Upgrade

The radio core is responsible for all two-way radio voice call processing between radios in the field and dispatchers.

  • Motorola server core upgrade from Motorola ASTRO v7.8 to ASTRO v7.16
    • Removes/replaces some, but not all, of the very oldest pieces of the core system infrastructure
    • No changes to RF infrastructure; system will remain an analog trunked radio system with limited digital capabilities


Tower Maintenance Project

  • Routine scheduled tower safety inspections by contracted tower climbers
    • Some towers will be getting fresh coats of paint to keep them visible to aircraft

Rebanding ‘2nd touch’ Project (on-going)

  • The FCC mandated 800 MHz rebanding project is finally coming to a close for SERS
    • Nearly a decade long project mandated to take place by the FCC, coordinated by Motorola, paid for by Sprint/Nextel
    • Every radio in the field, no matter how much or little it is used, must be ‘touched’ or programmed to remove the old 800 MHz frequencies that are being handed over to Sprint/Nextel, by the FCC
    • The ‘1st touch’ was several years ago and added the new frequencies in preparation of the transmitter sites changing over, which occurred last Fall
    • The contracted crew is ahead of schedule, having nearly completed all fire departments and are starting work on law enforcement


New Fire & Regional Mutual Aid Talkgroups

Updated 2016 Mar 24 15:56

Marysville, WA – As part of the ‘final touch’ of the FCC mandated rebanding, where the old/transitional frequencies are removed from the radios in the field, we’re accommodating a request from county fire officials to modify the talkgroups they use.  SNOCOM and SNOPAC fire will now use a common template.

Additionally, as part of a regional mutual aid communications plan, we’re adding new interoperability talkgroups.

Two tables describing these charges are shown below…

Group IDs are expressed in Motorola 6-digit decimal format and in the Uniden decimal ID most commonly used by scanners.  You may need to convert these to a different format for your use.

Fire Talkgroups

Talkgroup Name
Previous Talkgroup Name
Motorola Decimal ID
Uniden Decimal ID
FIRE DISP 4 FIRE DISP 5 800335 5360
FIRE TAC 1 *no change* 800037 592
FIRE TAC 2 *no change* 800039 624
FIRE TAC 3 *no change* 800041 656
FIRE TAC 4 *no change* 800043 688
FIRE TAC 5 *no change* 800045 720
FIRE TAC 6 *no change* 800047 752
FIRE TAC 7 FIRE TAC 21 800339 5424
FIRE TAC 8 FIRE TAC 22 800341 5456
FIRE TAC 9 FIRE TAC 23 800343 5488
FIRE TAC 10 FIRE TAC 24 800345 5520
FIRE TAC 11 FIRE TAC 7 800619 9904
FIRE TAC 12 FIRE TAC 8 800621 9936
FIRE TAC 13  *new* 800623 9968
FIRE TAC 14  *new* 800625 10000
FIRE TAC 15  *new* 800627 10032

New Regional Inter-Operability / Mutual Aid Talkgroups

These groups are intended for users coming into Snohomish County from our regional partner systems.  Once on a SNO IO group they would then be patched to the local group where they are needed.  As such, these groups are generally not included in SERS subscriber programming.  However, SERS subscribers do have the IO groups for our regional partner systems, but only if the radio has had ‘2nd touch’ completed on it and the latest template programmed.

Talkgroup Name
Previous Talkgroup Name
Motorola Decimal ID
Uniden Decimal ID
SNO CALL *new* 803703 59248
SNO IO02 *new* 803705 59280
SNO IO03 *new* 803707 59312
SNO IO04 *new* 803711 59376
SNO IO05 *new* 803713 59408
SNO IO06 *new* 803715 59440
SNO IO07 *new* 803721 59536
SNO IO08 *new* 803723 59568
SNO IO09 *new* 803725 59600
SNO IO10 *new* 803727 59632
SNO IO11 *new* 803735 59760
SNO IO12 *new* 803737 59792
SNO IO13 *new* 803739 59824
SNO IO14 *new* 803741 59856
SNO IO15 *new* 803743 59888
SERS | 14900 40th Ave NE #102 | Marysville, WA, 98271 | phone: (360) 243-9649 |